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Books and Records

Association books and records are the subject of considerable scrutiny, in and out of court.  Association members demand and are entitled to access to records for a variety of reasons: evaluating board decisions, staying informed, and communicating with members.  Such demands can also be misused and abused as well, such as attempting to manufacture a defense for violations, overburdening associations and managers with multiple and duplicate requests.   

One of the first issues to consider is what constitutes an association book or record.  Books and records can be in paper format, electronic or digital.  If a record is kept by or on behalf of an association, it likely is an association record.  Personal notes taken by board and committee members likely are not books and records.  But, it is difficult to know the difference.

Generally speaking, books and records kept on behalf of an association are subject to examination and copying by association members in good standing or his authorized agent so long as the request is for a proper purpose related to membership in the association and not for pecuniary gain or commercial solicitation.  The right of examination exists without reference to duration of membership and may be exercised only during reasonable business hours or mutually convenient time and location and upon five days’ written notice reasonably identifying the purpose of the request and the specific books and records requested.  To the extent that are retained, e-mails among board members or committee members are a book and record of the Association.  Access to books and records is governed by Section 55-79.74:1 of the Condominium Act and Section 55-510 of the Property Owners’ Association Act.

Some records may be withheld from inspection and copying, including the following:

Associations are entitled to charge for the actual, reasonable costs of materials and labor for providing copies of records, if (1) the board has adopted a cost schedule, and that cost schedule (2) includes the specific charges for materials and labor, (3) applies equally to all members in good standing and (4) is provided to such requesting owner at the time the request is made.  If your association has not adopted a written cost schedule, we encourage you to do so. 

The schedule should be part of a comprehensive records policy that identifies what is an association record, addresses record retention, and states the manner, to whom and how records need be requested, among other things.  Having a comprehensive policy will help ensure an association is consistent, uniform and organized in responding to record requests.

To learn more about association records, retention and access, please join us for our complimentary Coffee & Conversations discussion series for Community Associations on October 18, 2016, 9:30-10:30 in our offices at the World Trade Center, Norfolk, VA, overlooking the beautiful Elizabeth River. Light refreshments will be served, parking will be validated, and there will be no pop quiz.   Register here.

If you have questions about how responding to record requests or adopting a records policy and cost schedule, please contact Deborah Casey, CCAL® or Jeremy Moss, CCAL®.


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